I looked around for a training provider for my ITIL v3 Managers Bridge – it was difficult – especially considering the training and exam have only been live since March 2008.
I called several providers who were claiming to offer training; when I probed on the name of the instructor, references, success rates – there was very little or in several cases no evidential data the course would deliver.
My aims for training seemed quite simple – to learn; to network; to pass the exam.
In the end I selected The Art of Service – based in Brisbane, Queensland, Australia. Why? Three reasons:
– they proudly show their passrate on the front page:
|Course Name||Global pass rate||The Art of Service pass rate|
|ITIL V2-V3 Manager Bridge||34%||75%|
– awareness and reputation from The Art of Service “Service Management Podcasts”
So how is the course so far? Simply excellent.
Ivanka Menken is the trainer – she is a co-owner of the company and has been at the ‘coalface’ of Service Management delivery since ITIL v1 days. Good knowledge, personable, real world experience – and a good mix of training styles.
I’m hoping this all adds up to a ‘pass’ – the exam is Friday; results a few weeks later.