Taking the ITIL v3 Managers bridge – some notes

Hopefully these notes will be useful for others; based on my experience of last weeks Bridging course and exam from The Art of Service in Brisbane.

The Curriculum

  • the curriculum is available from APM Group here
  • I didn’t see any surprises in the exam – i.e. everything in the exam was described in the curriculum
  • the focus of the exam is the differences from the ITIL v2 Managers exam.

Differences … but..

  • the bridge does assume that you understand the ITIL v2 space pretty well – i.e. your managers is still fresh!
  • you should read the five ITIL v3 books; there is a lot of contextual information that you really do need to understand.

After four days of cramming in Brisbane I ended up with five annoted ITIL books; five ‘books of notes’; each based on one of the phase books; a book of sample questions and exam-style questions; and finally a book of mind maps from The Art of Service.

For my own learning style the cross-referencing between the ‘bridge notes’ from The Art of Service and back to the books was really useful. It let me refer quickly from a concept – such as Portfolio Management, back to the relevent sections in the books.

Also useful is cross-referencing where the different roles and processes intersect. There is a lot of emphasis on the holistic lifecycle; also on the relationships between phases in the lifecycle. It’s not enough to try and map the v2 linear world onto the v3 map; I found it invaluable working with others to really understand the lifecycle and how it all fits.

Exam is done. Fingers crossed. Results in a week or so.

ITIL v3 Diploma

It’s ITIL reading time again.

Following on from the ITIL v2 Managers Certificate I am now working on the next step for the ITIL v3 equivalent.

ITIL_CREDIT_SCHEME_LRG

It’s been difficult finding the details – but what is now clear is that the route to the ITIL v3 Diploma is via the v3 Manager Bridge training.

To that end I’m off to sunny Brisbane in July (in the middle of the Queensland winter) to sit a 4.5 day Manager Bridge course and then a multiple-choice exam. The pass score for the exam is something like 80% – so I’m reading the ITIL v3 books – yes all five of them.

ITIL v3 Foundation

I’m in Provo for a couple of days – sitting on an ITIL v3 Foundation course.

The main reason – it’s a cheap and convenient way to sit the exam..

I can’t sit the electronic exam at Prometric in Utah until the New Year. If I was in London I could do it today. Strange how electronically delivered tests take so long to roll out.