A new kind of conference experience from the inside
You know, for a conference team, blogs have really changed how we can watch the customer’s experience. We’re hitting the blogs a lot to see what people are reporting. Since there’s 1,000 bloggers here, if there’s a problem it’s very likely to get blogged before we even know about it. The scale of the PDC is just huge. It takes something like 15 minutes to walk from one end of the hall to the other and really the customer experience is all over the city. If you aren’t having a good experience in your hotel, for instance, it reflects poorly on the conference. Often times we can help if we know but in the old days a conference team wouldn’t be able to see these kinds of problems in real time.
Interesting. I’ll see how many people are here at BrainShare Barcelona blogging – certainly this looks interesting for BrainShare in SLC next year.