I posted a week or so ago on a new bag that I bought for travelling.
Well – a trip to BrainShare Barcelona was too much for it. The pull handle fell to pieces (sharp plastic, metal, springs all over the place) and the ballistic nylon in the day sack got punctured.
Happily everything was covered under warranty; also I got the back from REI who have the most awesome service. They took the old bag and instantly exchanged it for new.
I’ll post photos of the damage soon.