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Getting a taxi can be hit and miss anywhere across the globe. Too many times I have been let down by missing cars, breakdowns, rude and sometimes downright dangerous driving.

I needed to get a cab this morning at the ungodly hour of 0430. That’s way too early for me.

I booked a cab through the recommended services of Addison Lee – a London cab firm. They have great customer service. While on the phone booking the pickup I was told exactly how much the fare would be – no surprises at set down. That was my first pleasant surprise.

15 minutes before pickup I received an SMS to my phone saying that the driver was on his way; a description and license plate of the vehicle and the cell phone number for the driver. I got a second SMS minutes later saying that the driver was waiting outside to collect me. He wasn’t – just a few houses along; I called him and got picked up.

All cabs seem to be fitted with smart GPS and directions; much like the (much lamented) Hertz Neverlost. Part of me thinks this is a great idea (no more roundabout journeys), the other part laments the loss of ‘The Knowledge’ that is still required for all black cab drivers. I can see times when human knowledge of side routes and less busy roads beats the GPS hands down.

All in all I was really impressed by the service from Addison Lee – if you are in London and need to pre-book – try them out.