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I’ve been using Nero for about seven years to burn CDs and more recently DVDs.

I upgraded online to Nero 7 on Sunday; I paid by PayPal. I expected a serial number ‘within 24 hours’ – sadly disappointed.

I emailed the support line – nothing. The US support – nothing.

I’ve watched the spam filters like a hawk – nothing so far.

I eventually called into the US sales line – with a 15 minute hold – and eventually got the serial number mailed to me from the sales person.

Not good service this time around. The reason given was ‘we are busy’.