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I looked around for a training provider for my ITIL v3 Managers Bridge – it was difficult – especially considering the training and exam have only been live since March 2008.

I called several providers who were claiming to offer training; when I probed on the name of the instructor, references, success rates – there was very little or in several cases no evidential data the course would deliver.

My aims for training seemed quite simple – to learn; to network; to pass the exam.

In the end I selected The Art of Service  – based in Brisbane, Queensland, Australia. Why? Three reasons:

– they proudly show their passrate on the front page:

Course Name Global pass rate The Art of Service pass rate
ITIL V2-V3 Manager Bridge 34% 75%

– recommendation

– awareness and reputation from The Art of Service “Service Management Podcasts”

So how is the course so far? Simply excellent.

Ivanka Menken is the trainer – she is a co-owner of the company and has been at the ‘coalface’ of Service Management delivery since ITIL v1 days. Good knowledge, personable, real world experience – and a good mix of training styles.

I’m hoping this all adds up to a ‘pass’ – the exam is Friday; results a few weeks later.