There’s a lot to be said about ease of use – especially when it comes to extensive customisation.
I’ve spent the weekend installing and building the “back office” for Grania’s business using Microsoft Dynamics CRM 2011 – and it’s been pleasantly rewarding. No code, no SQL, no UI hacking – and I’ve got a really solid, supportable CRM for her Music Together business fully working.
The best part is that the customisation is fully portable – and can be moved up to Dynamics CRM Online. That’s powerful.