Big grins this morning. I got an email overnight from Brisbane – the results are in.
I passed the ITIL v3 Managers Bridge – it was an 80% pass score and I got 95%
I’m just waiting for the certificate to arrive in the post – but this means I am an ‘ITIL Expert’
One of the last things I did before the move was to move some of the retired servers from physical to virtual. The hosts were all SLES 10 – so I did the move to VMware server; the idea being that if I needed anything off the server could find it again.
This week I needed to move one of my previously hosted sites to another host – and I couldn’t find the pesky virtual hard disk. Eventually I found it lurking on a backup server.
I’ve been digging into the mapping between ITIL v3 and the new Microsoft Operations Framework v4.
There are a lot of white papers from Microsoft: http://technet.microsoft.com/en-us/library/cc506049.aspx
There is also a good MOF v4 overview from Rob van den Burg here.
WordPress 2.6 is live; I just updated from 2.6 RC1 to 2.6 live here.
Download from http://wordpress.org/download/
- post differencing
- support for Google Gears
There’s an offical blog post about it here: http://wordpress.org/development/2008/07/wordpress-26-tyner/ – with a great video overview.
Hopefully these notes will be useful for others; based on my experience of last weeks Bridging course and exam from The Art of Service in Brisbane.
- the curriculum is available from APM Group here
- I didn’t see any surprises in the exam – i.e. everything in the exam was described in the curriculum
- the focus of the exam is the differences from the ITIL v2 Managers exam.
Differences … but..
- the bridge does assume that you understand the ITIL v2 space pretty well – i.e. your managers is still fresh!
- you should read the five ITIL v3 books; there is a lot of contextual information that you really do need to understand.
After four days of cramming in Brisbane I ended up with five annoted ITIL books; five ‘books of notes’; each based on one of the phase books; a book of sample questions and exam-style questions; and finally a book of mind maps from The Art of Service.
For my own learning style the cross-referencing between the ‘bridge notes’ from The Art of Service and back to the books was really useful. It let me refer quickly from a concept – such as Portfolio Management, back to the relevent sections in the books.
Also useful is cross-referencing where the different roles and processes intersect. There is a lot of emphasis on the holistic lifecycle; also on the relationships between phases in the lifecycle. It’s not enough to try and map the v2 linear world onto the v3 map; I found it invaluable working with others to really understand the lifecycle and how it all fits.
Exam is done. Fingers crossed. Results in a week or so.
Firefox 3.0.1 is in beta.
Looks like the main changes are security fixes – but it’s all working ok so far.
Two weeks or so – then I’ll have the results.
Now I’ve got an evening to relax in Brisbane; the guys from The Art of Service have given me some pointers.
It’s the middle of the Queensland winter – so it’s about 18’C right now; the patio heaters are on and it’s dark at 5 pm.
Right now I’m settled with a glass of Western Australian Cabernet, listening to classic reggae in a bistro on James St. Lovely.
Five books, six volumes of notes, one pack of homework and exam-style questions, 122 pages of mind maps.
I looked around for a training provider for my ITIL v3 Managers Bridge – it was difficult – especially considering the training and exam have only been live since March 2008.
I called several providers who were claiming to offer training; when I probed on the name of the instructor, references, success rates – there was very little or in several cases no evidential data the course would deliver.
My aims for training seemed quite simple – to learn; to network; to pass the exam.
In the end I selected The Art of Service – based in Brisbane, Queensland, Australia. Why? Three reasons:
– they proudly show their passrate on the front page:
||Global pass rate
||The Art of Service pass rate
|ITIL V2-V3 Manager Bridge
– awareness and reputation from The Art of Service “Service Management Podcasts”
So how is the course so far? Simply excellent.
Ivanka Menken is the trainer – she is a co-owner of the company and has been at the ‘coalface’ of Service Management delivery since ITIL v1 days. Good knowledge, personable, real world experience – and a good mix of training styles.
I’m hoping this all adds up to a ‘pass’ – the exam is Friday; results a few weeks later.