ITIL v3 Managers Bridge

Big grins this morning. I got an email overnight from Brisbane – the results are in. I passed the ITIL v3 Managers Bridge – it was an 80% pass score and I got 95% I’m just waiting for the certificate to arrive in the post – but this means I am an ‘ITIL Expert’

Server retirement

One of the last things I did before the move was to move some of the retired servers from physical to virtual. The hosts were all SLES 10 – so I did the move to VMware server; the idea being that if I needed anything off the server could find it again. This week I […]

Microsoft Operations Framework

Oh joy. I’ve been digging into the mapping between ITIL v3 and the new Microsoft Operations Framework v4. There are a lot of white papers from Microsoft: There is also a good MOF v4 overview from Rob van den Burg here.

WordPress 2.6

WordPress 2.6 is live; I just updated from 2.6 RC1 to 2.6 live here. Download from Main highlights: post differencing support for Google Gears There’s an offical blog post about it here: – with a great video overview.

Taking the ITIL v3 Managers bridge – some notes

Hopefully these notes will be useful for others; based on my experience of last weeks Bridging course and exam from The Art of Service in Brisbane. The Curriculum the curriculum is available from APM Group here I didn’t see any surprises in the exam – i.e. everything in the exam was described in the curriculum […]

Phew. The exam is done.

Two weeks or so – then I’ll have the results. Now I’ve got an evening to relax in Brisbane; the guys from The Art of Service have given me some pointers. It’s the middle of the Queensland winter – so it’s about 18’C right now; the patio heaters are on and it’s dark at 5 […]


Five books, six volumes of notes, one pack of homework and exam-style questions, 122 pages of mind maps.

Training with The Art of Service

I looked around for a training provider for my ITIL v3 Managers Bridge – it was difficult – especially considering the training and exam have only been live since March 2008. I called several providers who were claiming to offer training; when I probed on the name of the instructor, references, success rates – there […]