ITIL v3 Managers Bridge

Big grins this morning. I got an email overnight from Brisbane – the results are in.

I passed the ITIL v3 Managers Bridge – it was an 80% pass score and I got 95%

I’m just waiting for the certificate to arrive in the post – but this means I am an ‘ITIL Expert’

Server retirement

One of the last things I did before the move was to move some of the retired servers from physical to virtual. The hosts were all SLES 10 – so I did the move to VMware server; the idea being that if I needed anything off the server could find it again.

This week I needed to move one of my previously hosted sites to another host – and I couldn’t find the pesky virtual hard disk. Eventually I found it lurking on a backup server.


Taking the ITIL v3 Managers bridge – some notes

Hopefully these notes will be useful for others; based on my experience of last weeks Bridging course and exam from The Art of Service in Brisbane.

The Curriculum

  • the curriculum is available from APM Group here
  • I didn’t see any surprises in the exam – i.e. everything in the exam was described in the curriculum
  • the focus of the exam is the differences from the ITIL v2 Managers exam.

Differences … but..

  • the bridge does assume that you understand the ITIL v2 space pretty well – i.e. your managers is still fresh!
  • you should read the five ITIL v3 books; there is a lot of contextual information that you really do need to understand.

After four days of cramming in Brisbane I ended up with five annoted ITIL books; five ‘books of notes’; each based on one of the phase books; a book of sample questions and exam-style questions; and finally a book of mind maps from The Art of Service.

For my own learning style the cross-referencing between the ‘bridge notes’ from The Art of Service and back to the books was really useful. It let me refer quickly from a concept – such as Portfolio Management, back to the relevent sections in the books.

Also useful is cross-referencing where the different roles and processes intersect. There is a lot of emphasis on the holistic lifecycle; also on the relationships between phases in the lifecycle. It’s not enough to try and map the v2 linear world onto the v3 map; I found it invaluable working with others to really understand the lifecycle and how it all fits.

Exam is done. Fingers crossed. Results in a week or so.

Phew. The exam is done.

Two weeks or so – then I’ll have the results.

Now I’ve got an evening to relax in Brisbane; the guys from The Art of Service have given me some pointers.

It’s the middle of the Queensland winter – so it’s about 18’C right now; the patio heaters are on and it’s dark at 5 pm.

Right now I’m settled with a glass of Western Australian Cabernet, listening to classic reggae in a bistro on James St. Lovely.


Five books, six volumes of notes, one pack of homework and exam-style questions, 122 pages of mind maps.

Tagged books and notes

Training with The Art of Service

I looked around for a training provider for my ITIL v3 Managers Bridge – it was difficult – especially considering the training and exam have only been live since March 2008.

I called several providers who were claiming to offer training; when I probed on the name of the instructor, references, success rates – there was very little or in several cases no evidential data the course would deliver.

My aims for training seemed quite simple – to learn; to network; to pass the exam.

In the end I selected The Art of Service  – based in Brisbane, Queensland, Australia. Why? Three reasons:

– they proudly show their passrate on the front page:

Course Name Global pass rate The Art of Service pass rate
ITIL V2-V3 Manager Bridge 34% 75%

– recommendation

– awareness and reputation from The Art of Service “Service Management Podcasts”

So how is the course so far? Simply excellent.

Ivanka Menken is the trainer – she is a co-owner of the company and has been at the ‘coalface’ of Service Management delivery since ITIL v1 days. Good knowledge, personable, real world experience – and a good mix of training styles.

I’m hoping this all adds up to a ‘pass’ – the exam is Friday; results a few weeks later.