Taking the ITIL v3 Managers bridge – some notes

Hopefully these notes will be useful for others; based on my experience of last weeks Bridging course and exam from The Art of Service in Brisbane. The Curriculum the curriculum is available from APM Group here I didn’t see any surprises in the exam – i.e. everything in the exam was described in the curriculum […]

ITIL v3 Managers bridge

I’m in Brisbane – at the end of day one of my ITIL v3 Managers bridge course. Phew. I’m tired. Just like the training for the v2 Managers Certificate last year (here, the exam here and results just before new year.) The training and exam are for the ITIL v3 Managers Certificate. That gives me […]

ITIL v3 Foundation

I’m in Provo for a couple of days – sitting on an ITIL v3 Foundation course. The main reason – it’s a cheap and convenient way to sit the exam.. I can’t sit the electronic exam at Prometric in Utah until the New Year. If I was in London I could do it today. Strange […]

ITIL podcasts

Some great podcasts from Mark Haddad – an ITIL trainer. Here and also on this website. [Edit: Updated with correct download url]

Buying ITIL books in London

As I was in central London I made a special visit to The Stationery Office Bookshop near Holborn. TSO is a strange beast; formerly HMSO (Her Majestys Stationery Office), now the Office of Public Sector Information – it is the official publishing arm for the UK Government. Everything from Government papers, reports of debates in […]

Business value of a CMDB

Nice article this month from Line56.com – about the business value of a CMDB. It’s by the ex CTO of Marimba – who is now CTO of the Change and Configuration Management space at BMC – Kia Behnia. I’d expect BMC to push a CMDB message – they after all message ITIL heavily and have […]