Two weeks or so – then I’ll have the results.
Now I’ve got an evening to relax in Brisbane; the guys from The Art of Service have given me some pointers.
It’s the middle of the Queensland winter – so it’s about 18’C right now; the patio heaters are on and it’s dark at 5 pm.
Right now I’m settled with a glass of Western Australian Cabernet, listening to classic reggae in a bistro on James St. Lovely.
Five books, six volumes of notes, one pack of homework and exam-style questions, 122 pages of mind maps.
I looked around for a training provider for my ITIL v3 Managers Bridge – it was difficult – especially considering the training and exam have only been live since March 2008.
I called several providers who were claiming to offer training; when I probed on the name of the instructor, references, success rates – there was very little or in several cases no evidential data the course would deliver.
My aims for training seemed quite simple – to learn; to network; to pass the exam.
In the end I selected The Art of Service – based in Brisbane, Queensland, Australia. Why? Three reasons:
– they proudly show their passrate on the front page:
| Course Name | Global pass rate | The Art of Service pass rate |
| ITIL V2-V3 Manager Bridge | 34% | 75% |
– recommendation
– awareness and reputation from The Art of Service “Service Management Podcasts”
So how is the course so far? Simply excellent.
Ivanka Menken is the trainer – she is a co-owner of the company and has been at the ‘coalface’ of Service Management delivery since ITIL v1 days. Good knowledge, personable, real world experience – and a good mix of training styles.
I’m hoping this all adds up to a ‘pass’ – the exam is Friday; results a few weeks later.
One day left- then the exam.
I must say – the workload and effort for this course is a lot more than for the ITIL v2 Managers cert; there is a lot more reading, homework, mock-exam question taking and general research needed. Also piling on is the ‘body of knowledge’ that is assumed from the v2 Manager exam.
I’m in Brisbane – at the end of day one of my ITIL v3 Managers bridge course.
Phew. I’m tired. Just like the training for the v2 Managers Certificate last year (here, the exam here and results just before new year.)
The training and exam are for the ITIL v3 Managers Certificate. That gives me the ‘ITIL Expert’
The ‘ITIL Expert’ is the new description for the ITIL v3 Diploma; also an update on the Intermediate modules for the direct route – they are slowly being rolled out later this year and into 2009. I wouldn’t expect to see the Managing across Lifecycle until maybe March 2009.
The other interesting point is that the ‘Advanced Level’ in the diagram doesn’t exist yet.
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