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Phew. The exam is done.

by | Jul 11, 2008 | evilzenscientist, Uncategorized

Two weeks or so – then I’ll have the results.

Now I’ve got an evening to relax in Brisbane; the guys from The Art of Service have given me some pointers.

It’s the middle of the Queensland winter – so it’s about 18’C right now; the patio heaters are on and it’s dark at 5 pm.

Right now I’m settled with a glass of Western Australian Cabernet, listening to classic reggae in a bistro on James St. Lovely.

Training with The Art of Service

by | Jul 9, 2008 | evilzenscientist, Uncategorized

I looked around for a training provider for my ITIL v3 Managers Bridge – it was difficult – especially considering the training and exam have only been live since March 2008.

I called several providers who were claiming to offer training; when I probed on the name of the instructor, references, success rates – there was very little or in several cases no evidential data the course would deliver.

My aims for training seemed quite simple – to learn; to network; to pass the exam.

In the end I selected The Art of Service  – based in Brisbane, Queensland, Australia. Why? Three reasons:

– they proudly show their passrate on the front page:

Course Name Global pass rate The Art of Service pass rate
ITIL V2-V3 Manager Bridge 34% 75%

– recommendation

– awareness and reputation from The Art of Service “Service Management Podcasts”

So how is the course so far? Simply excellent.

Ivanka Menken is the trainer – she is a co-owner of the company and has been at the ‘coalface’ of Service Management delivery since ITIL v1 days. Good knowledge, personable, real world experience – and a good mix of training styles.

I’m hoping this all adds up to a ‘pass’ – the exam is Friday; results a few weeks later.

ITIL Managers bridge – update

by | Jul 9, 2008 | evilzenscientist, Uncategorized

One day left- then the exam.

I must say – the workload and effort for this course is a lot more than for the ITIL v2 Managers cert; there is a lot more reading, homework, mock-exam question taking and general research needed. Also piling on is the ‘body of knowledge’ that is assumed from the v2 Manager exam.