by ezs | Jul 9, 2008 | evilzenscientist, Uncategorized
I looked around for a training provider for my ITIL v3 Managers Bridge – it was difficult – especially considering the training and exam have only been live since March 2008.
I called several providers who were claiming to offer training; when I probed on the name of the instructor, references, success rates – there was very little or in several cases no evidential data the course would deliver.
My aims for training seemed quite simple – to learn; to network; to pass the exam.
In the end I selected The Art of Service – based in Brisbane, Queensland, Australia. Why? Three reasons:
– they proudly show their passrate on the front page:
| Course Name |
Global pass rate |
The Art of Service pass rate |
| ITIL V2-V3 Manager Bridge |
34% |
75% |
– recommendation
– awareness and reputation from The Art of Service “Service Management Podcasts”
So how is the course so far? Simply excellent.
Ivanka Menken is the trainer – she is a co-owner of the company and has been at the ‘coalface’ of Service Management delivery since ITIL v1 days. Good knowledge, personable, real world experience – and a good mix of training styles.
I’m hoping this all adds up to a ‘pass’ – the exam is Friday; results a few weeks later.
by ezs | Jul 9, 2008 | evilzenscientist, Uncategorized
One day left- then the exam.
I must say – the workload and effort for this course is a lot more than for the ITIL v2 Managers cert; there is a lot more reading, homework, mock-exam question taking and general research needed. Also piling on is the ‘body of knowledge’ that is assumed from the v2 Manager exam.
by ezs | Jul 7, 2008 | ITIL, Uncategorized
I’m in Brisbane – at the end of day one of my ITIL v3 Managers bridge course.
Phew. I’m tired. Just like the training for the v2 Managers Certificate last year (here, the exam here and results just before new year.)
The training and exam are for the ITIL v3 Managers Certificate. That gives me the ‘ITIL Expert’
The ‘ITIL Expert’ is the new description for the ITIL v3 Diploma; also an update on the Intermediate modules for the direct route – they are slowly being rolled out later this year and into 2009. I wouldn’t expect to see the Managing across Lifecycle until maybe March 2009.
The other interesting point is that the ‘Advanced Level’ in the diagram doesn’t exist yet.
by ezs | Jul 5, 2008 | Linux, Uncategorized
I travelled wearing my black Ximian staff shirt; then I got stopped in the airport by a Gnome fanboy who told me that the Ximian Desktop rocked!
by ezs | Jul 5, 2008 | evilzenscientist, Uncategorized
I got on my plane in San Francisco on Friday night – watching the last of the fireworks.
It’s now Sunday morning and I’m sitting in the domestic terminal in Sydney waiting for my flight to Brisbane.
That’s the worst part of the travel west and crossing the dateline – there’s a day lost from my life.
by ezs | Jun 24, 2008 | evilzenscientist, Uncategorized
Testing WordPress 2.6 beta 1 on the this blog.
Upgrade worked well; no major issues so far.
One point to note – publishing via XML-RPC (i.e using a blogging client such as Windows Live Writer) is disabled by default. You have to turn it on.
If you don’t then WLW throws an error:
Server Error –32601 Occurred server error. requested method blogger.getUsersBlogs does not exist
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