by ezs | Dec 1, 2006 | Customer Service, Uncategorized
I’ve been using Nero for about seven years to burn CDs and more recently DVDs.
I upgraded online to Nero 7 on Sunday; I paid by PayPal. I expected a serial number ‘within 24 hours’ – sadly disappointed.
I emailed the support line – nothing. The US support – nothing.
I’ve watched the spam filters like a hawk – nothing so far.
I eventually called into the US sales line – with a 15 minute hold – and eventually got the serial number mailed to me from the sales person.
Not good service this time around. The reason given was ‘we are busy’.
by ezs | Nov 1, 2006 | Customer Service, Technology, Uncategorized
I read The World is Flat by Thomas Friedman a while ago. In it he describes how technology and supply chain improvements are changing the world.
Here’s my example.
Yesterday I ordered a red iPod Nano, with personalised engraving from Apple. It’s a present for Grania.
Today it has been shipped. From Shenzhen in China:
FedEx and Apple delivering my iPod within days. Now that would not have happened ten years ago.
by ezs | May 29, 2006 | Customer Service, evilzenscientist, travel, Uncategorized, Utah
Salt Lake City International Airport has WiFi access – powered by Sprint.
It kinda sucks right now – it needs Internet Explorer to sign in. Firefox just barfs.
by ezs | May 22, 2006 | Customer Service, evilzenscientist, Uncategorized
The Land Rover is in the garage with “Low Coolant” and “Suspension Failure” messages.
I’m sitting at the dealership – free wireless – and working.
Land Rover of American Fork have great customer service; I just drove up this morning – and both parts causing the fault are being replaced – the coolant bottle and sensor and the suspension airpump. All under warranty, with no appointment and no hassle.
by ezs | May 12, 2006 | Customer Service, evilzenscientist, travel, Uncategorized
Hotels are expensive; hotel room minibars are the worst of the lot.
However charging UKP2.50 for a standard can of Pepsi does seem excessive. Way over 400% markup. For US readers that’s a $5 can of Pepsi.
Most US Marriott hotels have 24 hour vending; I can go get a can of Pepsi for maybe $0.75.
The London Heathrow Marriott gets this trips award for the biggest ripoff.